services > law
office effectiveness > ghost calls
Let The Ghost Call In And Watch
Your Revenues Grow
No Not Spooky, Just An Electrifying Tactic For Growing
Revenue, Here's Why
A carefully constructed series of
ghost calls is one of the best ways to evaluate the
effectiveness of your training programs and to improve
staff skills and professionalism. The process works
by having us call your firm posing as a potential client.
After the call we provide you with an audio recording
of the conversation and a written evaluation that documents
positive feedback and offers suggestions for improvement.
Our team works with you to structure each call, so
that your specific objectives are met. The process motivates
your employee’s to consistently provide excellent
client service to all of your clients and prospects.
Client retention increases as each of your existing
clients receives better service.
The audio recordings and our written evaluations provide
a reliable source for more effective training. This
additional training improves the skills of your staff
and helps eliminate problems that result in lost sales.
Staff morale increases as your employees become better
trained and are rewarded for a job well done.
Should Your firm Be Taking A Chance On Losing These
- Significantly lowers your
risk of lost sales because of poor communication,
lack of client service skills and timely follow-up
- Motivates your staff to consistently
provide great client service
- Makes you aware of problems
you may have never dreamed were happening
- Provides you and your staff
the feedback they need to improve their skills and
- Gives you a definitive way
to evaluate your staff's client service skills
- Provides a system for rewarding
superior performance and eliminating sub-standard
skills and poor attitudes
- Let’s you know what
your clients and prospects already know about you,
and helps you pinpoint areas for improvement.
Ghost calling is a tactic proven to increase firm
profits. The cost of this service is almost nothing
when compared to losing lucrative clients.
you to add this low cost, high impact service to your
portfolio of wise marketing decisions. It’s